Insurance

At Aireworth Vets we aim to provide the best care if your pet is unwell and with the least stress for you. For this reason we advise all clients to consider pet insurance and we do our best to help you make a claim.

One of our nurses will be happy to discuss the best Petplan policy for you and your pet. For more information about this particular insurer, please go to www.petplan.co.uk

Making an insurance claim
When you give us your signed claim form, with the 'Owner Details' filled in, our Vets then provide details of the treatment given. We send the completed forms to your insurer and keep a record of all the claims we help process, the dates when the forms were sent and any payments received.

We are happy to accept direct payment from your insurance company, although you should read the 'Practice Guidelines' provided below. Aireworth Vets does not usually make a charge for completing and processing insurance claim forms on behalf of our registered clients, irrespective of whether the claim is direct or not.

Please be aware that we can’t guarantee you will be covered. Claims can be declined for several reasons including: problems with premium payments; cover expiry; or if there is a pre-existing history of a similar illness - even if it occurred at a different veterinary practice.

Insurance policies vary enormously: some offer 'Cover for Life'; some specify a 'Maximum Benefit' for each condition; and some only cover a condition for a limited period e.g. 12 months. Many policies have specific exclusions. As the policy holder you should be aware of what treatment is likely to be covered by your insurer, most companies provide a help-line for enquiries.

If you want to discuss your pet's condition and your insurance cover, please speak to a member of the Small Animal team.

Practice Guidelines for Making a Direct Claim
If you wish to make a direct claim where the insurance company pay us directly, please note:
1. Direct Claims are accepted entirely at our discretion and if we feel that there may be a problem with your claim we will ask for payment on collection of your pet or at any time thereafter.
2. All excesses and any items not covered by your policy must be paid for immediately.
3. Claim forms must be handed in promptly with Owner Details fully completed and signed.
4. We expect to receive payment from your insurer within 30 days of sending the claim form.
5. If your insurance company are slow to pay you will be surcharged and it is your responsibility to pay all surcharges and chase your insurance company for payment.

Practice Guidelines for Making an Indirect Claim
If you wish to make a claim where the insurance company pays you (rather than us), please note: All treatment must be paid for immediately, we will ask for payment on collection of your pet or at any time thereafter.